Case Study
Reaping Multi-Million Dollar Benefits by Aligning FSM and Part Management
““Our intent was to have the best practice standardized and implemented globally to get the best cost and best service for our clients.” — Randy Tolleson, Director, Technology and Optimization, Pitney Bowes, Reaping Multi- Million Dollar Benefits by Aligning FSM and Part Management Customer Quick Facts INDUSTRY: Information Technology and Services SIZE: 10,001+ employees, 3,600 field service technicians WEBSITE: www.pitneybowes.com Pitney Bowes is a $3.4bn global technology and logistics business. Perhaps best known for its franking machines and mailing equipment, it also works in ecommerce, shipping, software development and data analytics. Their clients’ experience is at the heart of their mission. They thrive on helping clients navigate the complex world of commerce, providing