Mobility and Greater Visibility Improve Resolution, Invoice Times at Luminex
Mobility and Greater Visibility Improve Resolution, Invoice Times at Luminex
3 Pages“We’ve seen employee morale skyrocket. Engineers aren’t just fix-it guys anymore. They’re completely in tune with what our customers need.” — Steve Nava, director of field service for the Americas, Luminex Mobility and Greater Visibility Improve Resolution, Invoice Times at Luminex The pivotal moment came when ... • Oracle field service module restricted functionality that Luminex needed to meet customer requirements • Limited inter-departmental visibility restricted customer insight and revenue potential • Inadequate tools for reporting kept service performance a mystery Applying technology led to... • Information from service history, entitlements, and SLA status helps Luminex stay competitive with customer expectations • Engineers using mobile devices in the field to identi
