GE Healthcare Global Services Boosts Productivity With Cloud-Based Field Service Management GE Healthcare Global Services, one of the world’s largest healthcare equipment service providers, had a technology problem. Its global service team, which installs and maintains high-tech medical equipment, operated like regional teams with a patchwork of siloed software tools and processes. “We were operating like the biggest little company in the world,” says Aaron Thomann, VP – Digital – Field Service, Parts & Repair, GE Healthcare Global Services But GE Healthcare is not a small company—far from it. GE Healthcare includes the Life Sciences and Global Services organizations. The Life Sciences group focuses on research and biopharmaceutical manufacturing including cell therapy, bioprocess

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