Real-World Automation: Complete, Automated Provisioning of Virtualized Environments Using ServiceNow Orchestration Background and Challenge GlobalBank is a leading global lender and a key financial policy leader , worldwide. IT Operations are siloed, manual and supported by old technologies. GlobalBank is in dire need of an ITSM transformation, but IT needed to deliver compelling proof of the value to get executive support for the program. A pressing problem looked like a perfect opportunity. GlobalBank relies heavily on virtualized servers to meet their mission, but provisioning and managing them was entirely manual – with the work passing through three to four different IT organizations. Provisioning a single environment took over 14 days, GlobalBank had no visibility into where th

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