Rapid ITSM Transformation for Large Healthcare Network Reduces Risk, Improves Speed and Quality Background and Challenge With more than 16,000 medical professionals and 1,700 licensed beds, a leading U.S. regional Health Network had grown in size and complexity over the past fi ve years, and the rate of growth was accelerating. IT demand had risen even faster than the growth rate driven by a proliferation of new healthcare technologies and rising compliance and accountability demands. Hampered by an old, complex and manual IT service/demand management solution, IT was failing to keep up with demand, with serious consequences. • Security and access requests were overwhelming them and their system, causing mistakes in provisioning. • They could not audit or account for who had system a

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