Deliver Amazing: A Beautiful, Fully Automated “Software Store” Transforms the Shopping Experience for 150,000 Users Background and Challenge Caring for the technology needs of more than 150,000 students and employees is a normal day for University Health, one of the largest university teaching hospital networks in the U.S. As high-touch, self service is becoming critical in IT, the Offi ce of the President wanted to tackle a large and visible IT need in a dramatic way. They challenged IT to deliver a beautiful, automated Software Store so employees and students alike could buy and install software at the push of a button. At the same time, he wanted better management and fi nancial accountability around software purchases. A tall order! ServiceNow was selected for the power and funct

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