Reaching Beyond Expectations Agilent Pharmaceutical Case Study: Pfizer “When compared to other services providers, Agilent feels more like a partner. Agilent works with us—they’re not just here to make money—and realize that we are in a business partnership. The success of one depends on the other. ” Craig R. Hayward Quality-Control Manager Pfizer Perth, Australia Pfizer dramatically increases laboratory efficiency The Pfizer site in Perth, Australia, is a continuously running production facility that demands high throughput from dozens of analytical instruments at all times. The quality control and oncology labs were experiencing suboptimal operations with instrument downtime as high as 50% due to a lack of strong support from local contractor services. Using a combination

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