CUSTOMER PROFILE This major revenue cycle management (RCM) service provider supplies printed statements and other accounts receivable functions to hundreds of individual physician groups, clinics, and hospitals via a national network of individual facilities. CUSTOMER CHALLENGE To offer more flexible and individualized RCM services to their providers, our customer was looking to implement a new statement printing process that would allow additional statement formats, including account-based or guarantor-based options, while still keeping all of the data in one file. In addition, to improve the patient experience, they wanted to be able to present the printed statements through an online portal. For Diamond Healthcare Communications, the challenge was to create a solution that e

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