Case Study

Rank Group: Boosting retention with real-time1 winning payouts

Rank Group: Boosting retention with real-time1 winning payouts

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Rank Group: Boosting retention with real-time1 winning payouts. +58% reduction in cancelled withdrawals +300% YoY increase in real-time1 payouts using Visa Direct +87% repeat usage of real-time1 payouts among 5,000+ HVC customers Players’ ability to withdraw leftover funds or collect winnings has been a long-standing pain point for the gambling industry. One of the long-standing issues of gambling in the UK has been the unnecessary friction of collecting winnings or withdrawing leftover funds. Customers often state that operators are quick to take their money, but not to give it back. As a leading UK gambling company, Rank Group sought to solve this pain point for their Grosvenor Casino and Mecca Bingo customers by offering the option to pay high value customers in real-time.

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