A leading multinational insurance company partnered with Medallia to replace outdated annual surveys with a continuous listening strategy that delivers faster, more actionable insights. The Medallia Employee Experience platform powers short, targeted surveys and uses text analytics to extract key themes from open-ended responses. With over 80% response rates and high leader engagement, the program gives real-time visibility into employee sentiment and culture. Trained leaders take ownership of results, and an employee experience council drives improvement across functions. Insights inform enterprise programs and foster a culture where employees feel heard.

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