Quiznos Sub | Case Study Quiznos has been gaining fans of its tasty, toasted subs for 40 years. Their dedication to quality and mouthwatering flavor caught the attention of Shan Ali, owner of Grupo QZCR, a franchisee group with 20 Quiznos and several other concepts in Costa Rica. Shan, known by his first name in the industry, has been a restaurant operator for years and knows one of the biggest challenges to profitability is lack of knowledge and visibility into food and labor costs. He was previously using a back-of-house system that was fragmented, making it difficult and inefficient to get a complete look at how business was doing. With a motto of “What is properly measured and informed can be managed, and what can be man- aged can be made better,” Shan began the search for a new back-o

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