Case StudySubway UK Franchise Adopts New Tech- nology to Reduce Delivery Cost and Overcome Daily Operational Challenges Subway is an American fast-food restaurant franchise that sells sub- marine sandwiches, salads and beverages. One of its franchise in UK with an outlet in a mall outlet was aiming to: Post looking at the demo and understanding the pricing, the Fran- chise gave a go head for the pilot. Balance the higher costs with additional revenue lines. Walk-ins were skewed towards weekends leading to high pressure on fulllment Wanted to pilot home delivery of ordersFranchisees’ Expectations An app for the delivery agents A way to onboard the delivery agents How to integrate the POS with Tookan so that duplication of work is avoided Customer intimation about the statu

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