CASE STUDY: Queensland Treasury and Trade – Nominal Defendant, Insurance Commission The Nominal Defendant is a statutory body established under the Motor Accident Insurance Act 1994 to compensate people who are injured as a result of the negligent driving of an unidentified or uninsured (no compulsory third party insurance) motor vehicle. The Nominal Defendant has the extended role of meeting any claims costs of a licensed insurer who becomes insolvent. The Nominal Defendant is a statutory authority within the Insurance Commission, part of Queensland Treasury and Trade. CHALLENGE The Nominal Defendant used the Claims Management System (CMS) to process claims. This system had been supported by an external vendor since 2000. Key reasons for the replacement of this system included: • T

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