Property & Casualty Insurance Claims T ransformation Modernizing the Delivery of Claims Services Claims management is complex. Complexity stems from variations in risk underwritten, coverages, jurisdictional interpretations and regulations, not to mention variation in facts. Highly valued claims handling activities and practices vary based on targeted outcome. The network of constituents leveraged during the life of a claim varies. For those who operate inside one line or type of claim — variation seems negligible — and a monolithic technology approach may work. But for those who provide claims services for multiple lines of business on a global scale, a one technology approach is impossibly complex, time consuming to build and costly to maintain. How does a global claims se

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