Case Study

Putting customer experience (CX) at the heart of the Aegon UK operation

Putting customer experience (CX) at the heart of the Aegon UK operation

Pages 4 Pages

AegonBackground Aegon needed a proven digital transformational partner to rapidly deliver a seamless and intuitive customer journey whilst optimising key background systems. And in July 2016, Aegon chose leading business transformation provider Atos, following a rigorous, competitive supplier selection process. Establishing an inclusive culture of transformation Atos knows that it’s people and not just IT that makes the critical difference to transformational success. So a key priority was to quickly establish an inclusive change culture within the Aegon operation (and in particular amongst the transferred employees) to harness valuable insight and enthusiasm. To make this happen, Atos implemented its proven people transition approach, rapidly gaining the confidence of all tra

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