Copyright © 2018 CognitiveScale. @CognitiveScale | cognitivescale.com CUSTOMER A large healthcare system in the US with more than 100,000 associates and 100 hospitals. PROBLEM The customer has a complex supply chain with thousands of vendors and contractors, for which an internal shared services organization is responsible for invoice processing. Extensive rules have been built in the ERP solution to match invoices with purchase orders and contracts for straight through processing. However, due to the complexity of contracts, only ~60% of invoices are automatically processed and the rest must be manually processed by an AP processor. These manual interventions are expensive, error prone, and delay the financial reconciliation process. SOLUTION Working with the customer’s interna

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