Publisher Elevates Customer Experience for Brands Industry • Consumer Personal Growth Advice Challenges • Multiple branded business units with distinct clientele and requirements • Need for effective and consistent communication • Need to identify, filter, and route a huge quantity of inbound spam • Customer interaction visibility • Desire to reduce response time to a high volume of incoming customer emails and phone calls, while increasing customer satisfaction Agiloft Solution • JavaTM Platform, Enterprise Edition • Hosted SaaS knowledgebase on a dedicated server • Integrated spam classification, dynamic reclassification and filtering • Integrated productivity tools, business automation and reporting Benefits • Comprehensive but easy-to-create reports to measure data metrics

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