Case Study

Managing High Volume Email Support for Multiple Brands and Products

Managing High Volume Email Support for Multiple Brands and Products

Pages 2 Pages

Managing High Volume Email Support for Multiple Brands and Products Industry • Consumer Personal Growth Advice Challenges • Multiple branded business units with distinct clientele and requirements • Need for effective and consistent communication • The need to identify, filter, and route a huge quantity of inbound spam • Customer interaction visibility • Desire to reduce response time to a high volume of incoming customer emails an

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