Singapore Airlines (SIA), renowned for its high service standards, leveraged Splunk for full-stack visibility across its complex systems to support digital transformation and enhance customer experience. By deploying Splunk's Operational Data Analytics platform, SIA gained centralized data insights, enabling faster issue resolution, improved service uptime, and optimized customer interactions across digital and in-flight services. This resulted in 75% faster issue detection, 90% fewer backend issues, and real-time insights from disparate data sources, maintaining SIA's reputation for excellence.

Join for free to read