Case study PSP Heeter improves efficiency, delights customer “The enhanced services we now offer and our partnership with GMC Software have resulted in significant revenue increases within all aspects of our service offerings.” Steve Cousins, Vice President of IT, Heeter Project at a Glance Challenge Print service provider (PSP), Heeter, needed to streamline its internal processes to speed its clients’ time-to-market. They wanted to focus on automating file transfer management and booklet creation, both of which were manual (and therefore error-prone), took too long, and came at too high a price. Solution Heeter integrated an email delivery application, GMC InspireTM Messenger, to automate internal and external communications and streamline notification workflow. Writing

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