NZ Post simplifies its customer communication management processes by selecting GMC Software
NZ Post simplifies its customer communication management processes by selecting GMC Software
4 PagesCase study “New Zealand Post operations include the major Print Service Provider (PSP) in the New Zealand market.” THE CHALLENGE Over the years, New Zealand Post deployed a number of document composition software applications, including PReS and EMC’s xPression. In 2010 a decision was made to simplify their customer communications management processes by selecting one single platform from which all communications could be managed, to streamline processes and increase efficiency. THE SOLUTION NZ Post selected as the vendor of choice GMC Inspire following an extensive RFP process. When evaluating GMC Inspire against the competition, New Zealand Post rated GMC Inspire as ‘significantly better’ than the competition in the following areas: • Performance and scalability • Color
