About PSEG Long Island PSEG Long Island, a subsidiary of the diversified energy company Public Service Enterprise Group Inc., manages and operates the electricity transmission and distribution system for the Long Island Power Authority in New York. The company provides power to 1.1 million customers in Nassau and Suffolk Counties, and on the Rockaway Peninsula in Queens County. PSEG operates a customer contact center in Melville, New York, where 175 agents are employed. The center fields about 3.1 million calls annually, from both business and residential customers. As an electric utility, the PSEG contact center provides a 24-hour emergency service alongside its regular business hours. The Challenge In accordance with a 12-year contract, PSEG Long Island took over manage

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