Case Study
Providing Legendary Service to the Citizens of Fulton County
Providing Legendary Service to the Citizens of Fulton County Fulton County, Georgia is dedicated to providing the highest quality services to every resident of their county. The role of county government is diverse, ranging from registering voters and supervising elections to issuing vehicle registrations, operating judicial systems, providing police protection, and administrating health and welfare service. Literally every citizen in the county depends on their services, so providing excellent customer service is not just important—it is the mission of Fulton County. “As the largest county in the state of Georgia, we wanted to set the standard for the quality of customer service delivered by a government agency,” explains Brigitte Bailey, director of customer experience for Fulton County