The objective To increase individual and teams’ self- awareness and understanding of strengths and areas for development to enable effective team self-management and deliver consistently Exceptional Customer Service. The approach Bespoke 360° Feedback questionnaire incorporating individual and team statements; individual and team feedback sessions. Facilitated team development workshops following Client Services reorganisation. The business impact • greater collaboration • better resolution of conflicts • more focused meetings and greater clarity on actions • increased levels of trust • greater accountability • a more receptive attitude to feedback • a more efficient team approach to issues, with colleagues using their own strengths to benefit the wider team. "Now it's 'we

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