Zurich Life Assurance, Ireland: Self-Management At Scale Who They Are Zurich Life Assurance is one of Ireland's biggest and most successful life insurance companies, offering a full range of Pension, Investment and Protection products. They operate out of offices at Blackrock near Dublin, where their investment team is responsible for funds under management of €21.9 billion. What We Helped Them Achieve • Developed self-managing multidisciplinary teams at scale, providing a one stop service to customers and brokers. • Established peer review and coaching systems to support effective self- management. • Improved business resilience through systematic cross-skilling within teams. • Developed each team as a lab environment, transferring QI skills to team members and supporting th

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