With the responsibility of providing essential services such as child protection and secure housing to its local residents, it is vital that a Council’s top management team makes the decisions necessary to perform as effectively as possible in the interests of its constituents. As the Senior Learning and Development Officer at Reading Borough Council, Reg Friddle understands that driving this performance relies on monitoring directorial development and benchmarking progress at the top. However, in the past collating the required data for this process has been a problematic task. Accurate feedback from the top Traditionally, performance-related information at board level was collated manually during a director’s appraisal. This led to the creation of subjective reports that often

Join for free to read