440 E. Congress, Suite 400 | Detroit, Michigan 48226 | Tel: (313) 965-0350 | Fax: (313) 965-7545 | www.iriconsultants.com CASE STUDY: Process Improvement by Working in Teams The Client Luxury automotive manufacturer and marketer. The Situation The auto company, known around the world as an organization committed to quality and customer service, adopted a continuous improvement process for its workforce. A team was form

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