NB Power Uses ProcedureFlow to Reduce Training Time and Make Their Employees Experts Faster
NB Power Uses ProcedureFlow to Reduce Training Time and Make Their Employees Experts Faster
2 PagesNB Power Uses ProcedureFlow to Reduce Training Time and Make Their Employees Experts Faster Customer service takes on a different level of importance when human safety and human comfort are dependant on the correct and consistent execution of a company’s operating procedures. Using ProcedureFlow has decreased our cross training time by 61%, and trainees are now taking live calls from customers 8 days sooner. CUSTOMER SUCCESS STORY “ NB Power generates and transmits energy for industrial, commercial and residential customers throughout the province of New Brunswick. As a full service utility with thousands of miles of power transmission and distribution lines, safety and reliability is considered mission critical. Damaged power lines and power interruptions are not only incon
