On-Demand Assessment TM Challenge Case Study 877.909.TEST (8378) www.criteriacorp.com Primary Care Clinics Increase Patient Satisfaction A Texas-based network of primary care clinics wanted to maximize the e?ectiveness of its patient-facing workforce in order to provide the best possible experience for patients across all of its clinics. Solution The clinics began using the Criteria Basic Skills Test (CBST) and the Customer Service Aptitude Pro?

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