Challenge Signpost is a software company that helps businesses communicate with their customers and prospects. They hire for a wide ranges of roles, including everything from inbound phone support agents and contact center supervisors, to full stack engineers and product managers. Solution According to Devany Smith, Signpost’s new Head of Recruiting, “I knew instantly we needed some type of assessment, and the Criteria platform allows so much customization.” Signpost started using Criteria’s assessments to hire a wide variety of positions at the company, with a large focus on inbound phone support agents, which accounts for the largest department at the company.

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