CASE STUDY info@svds.com | www.svds.com Predictive IT Operations at a Leading Global IT Services Provider The Challenge Client needed to under- stand patterns of customer transactions within backend services Malfunctions in system components were resulting in customer-impacting service interruptions It was critical to automate understanding of when issues in the system occurred, because growth and complexity were driving increased operating effort and cost Background and Business Problem SVDS was engaged by a leading IT group that provides tech- nology, backend operations, and IT services. The client has customers interacting with their platform and backend services, producing tens of billions of electronic transactions per day. These transactions can include: critical cus

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