Case Study / Portugal 112 Portugal’s National 11 2 Service Upgraded 112 is the one and only emergency call number in Portugal. Callers seek help in all types of emergency situations such as firefighting, medical or maritime distress, crime protection, and many others. Fast and efficient responses to those calls literally save lives. It is crucial to make sure callers can use the system anywhere and anytime. A service disruption at any time could be disastrous. Seeking to strengthen the infrastructure to meet current and future requirements, as well as new national and EU regulations, the Portuguese Interior Ministry (Ministério da Administração Interna, MAI) decided in 2012 to update the existing data center and build a second data center to cover the entire Portuguese territory.

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