Case Study / Beta 80 us.beta80group.com avaya.com Eastern Sicily 112 PSAP Design and Services Migration Sicily covers an area of 25.711 km 2 and is home to 5 million citizens. Its Public Safety and Emergency Management agency needed to design and install a new 112 Public Safety Answering Point infrastructure to comply with European directives. Beta 80 designed and implemented the first operational center in Catania, providing a turnkey solution for both hardware and software infrastructure, creating an end-to-end solution in coordination with Avaya and a leading Italian telco operator. Catania’s 112 PSAP geographical competence includes the Region’s eastern provinces and a second PSAP located in Palermo is being planned to manage Sicily’s western area. The two PSAPs have been

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