Case Study / TRAVALET www.mytravalet.com avaya.com Customer Service Soars at TRAVALET Enabling Concierge Level Service for Frequent Flyers A few years ago, Joe Fox, CMO and co-founder of TRAVALET, decided to tackle a persistent problem in the travel industry: a glaring lack of customer service. “The process of booking travel is incredibly time consuming, often frustrating and there’s an overall lack of transparency in pricing,” he explains. “We set out to change that with a new business model that makes service paramount and saves our clients tens of thousands of dollars a year on travel.” As its name implies, TRAVALET, a boutique concierge travel management team, brings valet-level service to the booking of international business and first-class travel. TRAVALET provides the

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