Case Study / Singapore Eye Center www.snec.com.sg avaya.com Sharper Focus on Patients for Singapore National Eye Centre Leading eye care provider transforms its customer service, resulting in reduced waiting times and dropped call rates with Avaya Contact Center Solutions. Singapore National Eye Centre (SNEC), the country’s leading provider of specialised ophthalmological services, appreciates the importance of being able to respond quickly and accurately to patient inquiries of all kinds – from making a routine appointment for a check up to a medical emergency. As part of its commitment to delivering the highest quality patient care, SNEC wanted a telecommunications solution that would allow patients all over the island to dial a single number and immediately obtain the i

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