v.e.0523 CASE STUDY Lambeth Borough CouncilLAMBETH BOROUGH COUNCIL CASE STUDY • SOLUTION Appointment booking Staff Management Reports and Insights • LOCATION South London, England • INDUSTRY Government Lambeth is a borough in South London, England, which forms part of Inner London. Lambeth Council offers a range of public services to support a population of more than 300,000 residents from the Lambeth Civic Centre in Brixton. ww w.ac f t e chnolo g i e s . c o mwww.acf technologies.com THE CHALLENGE All of Lambeth Council’s services used to be offered on a walk-in basis. That led to packed waiting rooms and long lines every day of the week. Citizens would regularly have to wait in the service center for hours at the time, sometimes without being served in the end. This was

Join for free to read