v.e.0323 CASE STUDY AGUAS DE SALTILLOCase Study Aguas de Saltillo Aguas de Saltillo Transforms Customer Experience with ACF Aguas de Saltillo is a mixed enterprise, which means it has public and private investments. It began its opera- tions on October 1 of 2017 and was the result of the public bidding process launched by the municipality of Saltillo. The purpose was to seek the most competitive offer operations surrounding the drinking water system project in the city of Saltillo, Coahuila de Zaragoza, Mexico. • CUSTOMER • INDUSTRY Service company operator water • LOCATION Saltillo, Mexico • SOLUTION Q-Flow for shift management Desk 1 Desk 2 Our service hours are from 7:00 a.m. to 6:00 p.m. Attention Turn Desk A4 01 B2 02 03 04 C3 D4 7:00 A.M a 6:00 P.M.

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