A global insurer needed help with its policy issuance processes. Its heavily manual processes made it challenging to roll out new products and expand its presence in the U.S. The policy lifecycle from bind to issue was not synchronized effectively for internal or external parties such as legal, underwriting, operations, or brokers. The insurer needed to improve its operations to retain a competitive edge. The client sought the expertise and guidance of the Xceedance team to: OUR APPROACH We established a controlled approach for transitioning and transforming policy issuance by creating detailed process maps and operating procedures that converted knowledge from tacit to explicit elements. We established service standards for each department and region to ensure every policy was tracke

Join for free to read