A U.S. based P&C insurance carrier had sold personal lines ($80 million GWP) and commercial lines ($20 million GWP) in a single state. Given its positive cash balance, the carrier decided to expand its reach to additional states. The carrier engaged Xceedance after choosing a policy system for its personal lines business, then encountered implementation challenges and an uncertain delivery date. Its chief concern was ensuring the new system met its high standards of transactional accuracy and customer service. OUR APPROACH We formed an interdisciplinary SWAT team that included members of our consulting, technology, and insurance operations units. After reviewing the product filings for the new states, our team thoroughly tested the new system across its quote, rate, bind, issue, canc

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