Case Study

Near Real-time Air Cargo Tracking Elevates Customer Service

Near Real-time Air Cargo Tracking Elevates Customer Service

Pages 2 Pages

Near Real-time Air Cargo Tracking Elevates Customer Service Cathay Pacific Cargo deployed the Descartes CORE Tracking Bluetooth Low Energy (BLE)TM readers, tags, and network to 29 ports worldwide as part of its Ultra Track cargo tracking service. With near real-time visibility into shipment status and location for airport-to-airport moves of high-value goods, Cathay Pacific transformed the customer experience while reducing operational costs. “The Descartes CORE BLE tags, readers, and network at the heart of our Ultra Track service enable real-time, multi-dimensional cargo visibility. If disruption occurs, such as a temperature excursion, our team can investigate and take corrective action; Ultra Track is both a damage-prevention and service-recovery process in one.” Frosti

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