Case Study
Playing Archimedes: Using Levers to Deliver Consistently Exceptional Patient Experiences
Playing Archimedes: Using Levers to Deliver Consistently Exceptional Patient Experiences Fairview Health Services (FHS) has operations in metro, suburban and rural areas throughout Minnesota. FHS consists of: • 7 hospitals/medical centers (including University of Minnesota Academic Medical Center and U of M Physicians) • Over 20,000 employees • 3,000+ credentialed physicians • 40 primary care clinics • 55 specialty clinics • 47 senior housin