Nice helped Mom’s Meals deliver superior customer experience by implementing CXone Supervisor, enabling real-time monitoring and quick resolution of agent performance issues in their busy call center. With 400 agents handling high call volumes, Nice’s solution streamlined supervision, improved oversight, and enhanced operational efficiency. This empowered Mom’s Meals to maintain excellent service quality for over 60 million meals delivered annually, supporting customer engagement through both online and phone ordering channels with effective performance management.

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