Nice helped Alterra Mountain Company achieve CX excellence by implementing CXone Supervisor, which enabled live monitoring and offered robust dashboards for their 14 remote and hybrid contact centers. Nice’s solution facilitated real-time coaching and reskilling of agents, empowering data-driven decisions that improved performance during high-demand periods like ski season pass promotions. This technology enhanced operational oversight, boosted agent effectiveness, and ensured seamless customer service across Alterra’s diverse mountain destinations and related businesses.

Join for free to read