Shift4, a leading payment processing provider, streamlined its workflows and enhanced customer support using NICE’s CXone Supervisor platform. By leveraging this solution, Shift4 improved management oversight, operational efficiency, and agent performance across its diverse commerce technology ecosystem serving over 350 software providers. NICE’s CXone Supervisor helped Shift4 maintain its customer-first approach, delivering best-in-class technology and support while simplifying complex payment processes for industries like hospitality, retail, and e-commerce.

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