The Challenges Creative arts and supplies retailer, AC Moore, once picked 25,000 warehouse-supported SKUs with wireless terminals and pallet jacks across four warehouses. The forward pick areas only held three days of inventory requiring excessive replenishment. Furthermore, additional pick face and storage capacity was needed to support increases in the number of SKUs as well as to support growth in order fulfillment volume. As a result, A.C. Moore implemented a new Pick & Pass order fulfillment system at their distribution center located in Berlin, N.J. Overview The DC runs three shifts, five days a week. On the first shift, receiving, put-away and picking occur. On the second shift, activity is limited to replenishment and putaway. A skeleton crew on third shift does

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