Simons is a unique and inspiring fashion retailer based in Quebec, Canada. Simons is known for offering the most sought after styles and looks from the world’s design capitals and providing a level of service available nowhere else. Simons is driven by a simple principle: to strive each day to build strong and loyal relationships with its customers by offering a unique selection of quality merchandise and unsurpassed service. The retail stores are located throughout Canada. The e-commerce direct channel offers the high quality shopping experience to customers in Canada and the United States. THE CHALLENGES The e-commerce order fulfillment operation at Simons was limited in order processing capacity during seasonal peak periods. Furthermore, a process improvement was ne

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