CASE STUDY – AUTOMATION AND BULK APPOINTMENT REMINDERS GIVE STAFF SUPERPOWERS Pediatric Care of Ogden Ogden, Utah A pediatric practice oers busy parents more convenience with two-way texting and automated appointment scheduling Before Pediatric Care of Ogden began using OhMD in June 2020, their biggest challenge was having to send appointment reminders one by one to patients. Jennie Griffin, Team Leader for Patient Advocates/Front Desk at PCO, used to spend every Friday from eight thirty in the morning to five at night sending reminders and tracking confirmations. “A whole day where I couldn't answer the phone and I really couldn't do anything else because I was having to individually send the text and then wait for those responses to finish what I had to do on our end for our system,” sa

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