When a clinic spends all day answering the phone, they can’t focus on what really matters: quality patient care and experience. In 2019, Northeastern Reproductive Medicine was so bogged down by phone calls that they struggled to onboard new patients, let alone provide the best care for existing patients. In need of better patient communication, NRM found OhMD. “We were forced to change our process and having OhMD for texting and forms made it possible. The resolves were impressive,” says Lynn Goldman, the Practice Manager at NRM. OhMD texting allowed the clinic to put down the phone and respond to patients in a more swift and reliable manner. “Communication has never been easier and patients l

Join for free to read