1 PAC is Meeting the Demands of Modern Field Service with Analytics and Efficiency One of the key areas PAC’s corporate strength is built on is customer support. PAC’s service leadership believes that supporting and strengthening relationships with customers in the oil and gas, petrochemical and biofuels industries requires technology that’s focused on the future. PAC chose ServiceMax to continually build upon their strength in customer support using a Field Service Management platform that added value to their customers now and into the future. Applying technology led to: • Technicians capturing customer signatures right on the job site, which immediately triggered invoice requests. • Access to more analytics (time worked vs. billable hours, response time, technician utilization)

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