Product Support Services Saved the Day - A Case Study The Customer A leading network security and information management company in the USA required a rigid support setup to aid its product sales team. It was much needed because the company's operations had expanded to other countries and it was becoming very di?cult to manage the support function. The Challenge The company approached Flatworld Solutions with the following challenges - Due to the company's increasing client base at a fast pace, a lot of pressure was building up due to the absence of product support services. The company was unable to provide product support services after the normal working hours. Thus, outsourcing product support services to Flatworld Solutions facilitated product support round-the-clock. The turnaround t

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